Support / Help

Support / Help

Raracine support helps users, creators, submitters, rights holders, and visitors with platform-related questions and issues.

Official Support Email

[email protected]

Support Phone / WhatsApp

Currently not available.

Support Hours

9:00 AM to 7:00 PM IST

Support Response Timeline

General support: 24–72 working hours
Content-related support: 24–72 working hours
Creator-related support: 24–72 working hours
Payment or refund support: Timeline may depend on payment gateway verification
Copyright or legal requests: Timeline may vary depending on documents and verification

How to Contact Support

When contacting support, please include:

Your registered email
Your name
Issue type
Content title if applicable
Creator profile name if applicable
Submission ID if available
Payment ID or order ID if applicable
Screenshots if available
Relevant documents if applicable
Clear description of the issue

Support Topics

You may contact Raracine for:

Account login issues
Creator application status
Creator profile updates
Content submission status
Content review queries
Copyright complaints
Rights holder communication
Payment or refund queries
Subscription issues
Technical platform issues
Advertising or business inquiries
Policy or legal communication

Ticket Center

Raracine may provide a ticket-based support system in the future.

Once available, users, creators, submitters, and rights holders may be required to raise support tickets for faster tracking and resolution.

Ticket-based support may be used for:

Content review communication
Copyright complaints
Owner document verification
Creator verification
Payment support
Refund requests
Account issues
Policy complaints
Legal communication

Important Notes

Raracine support cannot guarantee approval of creator applications, content submissions, refund requests, promotional placement, monetization, ranking, or visibility.

Support may ask for additional documents before taking action.

Incomplete requests may take longer to process.

For all support, legal, copyright, and content-related communication, please contact [email protected].